Applying for an RMA

For all demands please send an email to our RMA department.

We have a strict policy for handling RMAs
You will have access to our RMA managers, who will be on hand to deal with any questions you may have or in the event of defects.
Our process is very simple so that you can easily manage your RMA.
Start with a single email to rma@cykero.eu. Once we approve the request we issue an RMA number; you ship the unit back, and after our experts verify the defect we repair, exchange, or issue a credit note.
The first step to having an efficient process is not to have so many RMAs to deal with.
That's why every unit is fully tested and graded before it ships — fewer issues reach you, and the returns you do raise are handled by a dedicated RMA team.

RMA Guide

CN can be used as exchange or application on next order. This should be discussed individually.

RMA declaration
Submit a request for a Return Merchandise Authorisation (RMA) at rma@cykero.eu. This includes providing information about the product, the reason for the return and the desired solution through our RMA form.
RMA Pre Approval
Based on the Sales Order conditions, our experts approve or reject the request. If approved, Cykero will issue an RMA number.
Reception of the goods
Send back the products to Cykero, after getting the pre approval. If no tracking number has been issued within 5 working days after the pre approval, the RMA will be closed.
RMA Final Approval
After the declared defects have been verified, our RMA experts will provide a final answer on the approval of the RMA.
Exchange / Repair
Our technicians will repair your products. If it’s not possible to repair or exchange within 10 days after reception, we will issue you a credit note.